I believe we all would agree that a company should always provide good customer service. I recently had the chance to be the recipient of both over-the-top excellent customer service, and under-the-carpet terrible customer service.
Because I always like to finish on a happy note, I'll show you the bad example first.
In my new business, I will be importing handcrafts from Mexico to the USA. While exploring ways of getting the items here and clearing them through customs, someone suggested I call DHL. They are an international shipping company, so that made sense to me.
