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Apr12
The importance of display

I hadn't really thought too much about the art of displaying my products.  I knew that the display should be appealing to my customers, but I didn't do any research on how to properly display my merchandise.  I figured I would just "know" how to set it out there attractively.

Big mistake. 

I thought I was making the store look classy by leaving a lot of space on the shelves, giving it a museum-like quality.  Well, it was so museum-like that people were afraid to touch anything, and not many got very close to the shelves, or even very far inside the store.  Why should they?  You could see everything from outside the open storefront. 

This morning I rearranged everything.  I moved the pieces of smaller merchandise much closer together, so that you really have to get up close to look at individual pieces.  I mixed things up a little so that there is more color and variety everywhere.  I placed more pieces closer to the store's entrance.  As an extra bonus, there now appears to be much more merchandise in the store, even though in actuality I have the same amount of stock out.

I noticed a difference almost immediately.  Although the merchandise isn't flying off the shelves yet, many more people came all the way into the store.  They also stayed in the store for a longer period of time than they had been when I was using the more spacious display strategy, which meant I had time to engage them in conversation.  This enabled me to find out more information about my customers, such as what other items they would like to see me stock, and to give them information about my products and my plans for the store.

If that small change made such a big difference, I definitely need to do some more research and study on setting up displays, and on product placement in the store.  I'm sure there is much more I can learn and more changes that I can make to increase sales.  If you are getting ready to open a retail store, do yourself a favor and don't overlook this very important detail.

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5 Comments/Trackbacks




What an interesting motivator -- thanks Cathi.

rom a Customer Experience Management perspective you are now starting to see the light, at least a little bit. Having a store isn't about selling product or services it is about customers and understanding who they are and what they desire.

Most businesses focus on product which is what you did and it didn't work. The more you set up and design your store to target your identified market the more response you will have. The more you involve the customer in the process the greater customer loyalty you will have and thus extended customer value.

Designing a business around the customer experience provides for long term development, extended purchases by the customer and strong established cash flow. Good luck and I hope as you experiment in the process of your business you will keep this comment in mind.

» Seeing the light from BizCradle
I think it's kind of funny that as I read Tim's comment on my last post, I had just finished an article about using lighting as a visual merchandising tool. Of course, Tim is 100% correct.  I can use all... [Read More]

I agree with you about the importance of the display. The merchandise can be amazing but if the customer does not want to take a look, feel it or experience it, it will not sell. I work with online customers and at charity events or dog related festivals to sell my organic dog treats and it takes a lot of work to make a display that will interest people enough to stop by and check out the product. I'm still working on my advertisements and as artistic as I am, there is much more involved in creating an advertisement than just making a pretty picture. I will keep reading your posts. I think I learned something here to use for my product promotions. Thanks!

hi,I would like to have more information about retail in india.nd the display standed of retail.keep updating me.

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