A discussion about the process, steps and options of starting a new business

I found a new source of information and inspiration the other day when I stumbled upon Kirsty Dunphey.  She's yet another in a long line of experts and successful professionals that are now giving business and sales advice to the rest of us.

But Kirsty is a little different.  She has a great story: First business as a teenager, owned a real estate brokerage at 21, and was a millionaire a few years later.  What an inspiration for entrepreneurs!

She has some great advice and great stories that can inspire any new business operator.  Here's a sample of her work, talking about what a difference a little extra enthusiasm can make in setting you apart from the crowd no matter what you do for a living:

Jane worked in a local camera and photography shop and worked in sales and providing customer service to customers in the shop. One day another young lady - we'll call her Kirsty (because it was me) dropped off some photographs to be processed. I thought nothing more of the transaction except perhaps a passing thought that Jane was pleasant to deal with. I dropped back with a friend of mine to pick up the photos later on and Jane and my friend had a chat. Again - nothing remarkable. Jane was pleasant and courteous.

  

I collected my photos and left with my friend walking out of the shop only for my friend to receive a phone call about 30 seconds after we had left. It was Jane saying that we had missed one packet of photographs. We said fine and that we'd walk back to the shop and turned around to head back. We'd walked no more than about 10 steps when I saw Jane running down the street in full corporate attire, heels, hair flying with my photos in hand and a huge smile on her face (the huge smile I would find out later is just part of Jane's permanent uniform).

  

I was blown away with the extra effort Jane had gone to - she'd created the wow factor with me by not waiting for me to come back to the shop - but by stepping out and finding me. I instantly said to my friend, if Jane ever wants to make a move into real estate - tell her to give me a call. She called, she switched careers and is one of the most fabulous young women I've had the pleasure to work with.

  

There are two really important factors to consider here:

  

1. Jane created a wow factor with me as I'm sure she did with a lot of her other customers. She didn't do it to try and get a job or a tip. She did it because she excels in providing great service and going the extra mile. The door opened simply because she showed a willingness to create that moment between us.

  

2. Jane had never considered real estate before, she only went through that door because she was open to new ideas and suggestions.

  

If someone wanting to offer you a fabulous new opportunity (be it a relationship, a career opportunity, a promotion in your current job, a partnership) watched you in your every day work - be it with customers, your team or concerning your work ethic or work quality would it make them want to open new doors to you?