BizCradle: Customer Service Archives

Customer Service Archives

Jan14	Lessons for Your Small Business from "American Idol" Dan Tudor January 14, 2008 Know More: Customer Service Here's a problem that the executives at "American Idol" are dealing with as they head into the new season of the show, which premiers on Tuesday, January 15th, 2008, as reported in today's edition of Variety:"The show has got to... Posted at 11:18 AM \| Permalink \| Comments
Dec30	The Thing About Starbucks... Dan Tudor December 30, 2007 Starbucks has been on my mind lately.I'm doing more traveling than ever, so you can't help but pass at least five of them on your way to your airline departure gate.And, I'm reading a great new book called "How Starbucks... Continue Reading Posted at 3:40 PM \| Permalink \| Comments
Aug28	What Seth Godin Saw at Home Depot (and Why It Matters to YOU!) Dan Tudor August 28, 2007 Seth Godin talks about a recent trip to Home Depot, and why a "non-working" saw became the subject of a recent blog post. It's an important business lesson...here's a snipet from this insightful article:It turns out (at this Home Depot,... Continue Reading Posted at 11:59 AM \| Permalink \| Comments
Jun10	Listening to What Your Customer Isn't Telling You Dan Tudor June 10, 2007 Seth Godin's comments about his most recent trip to a convention center, and the accompanying picture of him sitting on the floor having lunch with some fellow authors, should prompt a question in any business owner's mind."What are my customers... Continue Reading Posted at 4:39 PM \| Permalink \| Comments
Dec11	Tis the season to be gifting.... Cathi Kent December 11, 2006 It's that time of year again. Should your business give out holiday gifts?I think every customer (and supplier) deserves to be thanked, and what better time than the new year to do it? But as a budding "Donald Trump", what... Continue Reading Posted at 5:33 PM \| Permalink \| Comments
Jul21	Better Late Than Never Cathi Kent July 21, 2006 I received a phone call last night, from none other than a YAHOO! customer service representative. What a surprise! I'd given up on ever hearing from them. Since there really wasn't anything that he had to fix for me, the... Continue Reading Posted at 7:32 PM \| Permalink \| Comments
	YAHOO! update Customer Strategies - Part Three Customer Strategies - Part Two Customer Strategies, Part One Early YAHOO! results YAHOO! update The importance of display Captology Website woes The power of customer service

Customer Service Archives

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